Privacy Policy

At Upfront Property Care, your privacy is important to us. This Privacy Policy applies to all services, online forms, scheduling requests, quote requests, and interactions offered through Upfront Property Care (collectively, the "Services").

We are committed to protecting your information and maintaining transparency about how we collect, use, and safeguard your data. By accessing our website or using our services, you agree to the practices outlined in this Privacy Policy.

Personal Information

We may collect personal information that you voluntarily provide when you:

Request a quote
Schedule a service
Complete a contact form
Request emergency service
Request a capability statement
Communicate with our team

This information may include:

Name
Email address
Phone number
Property address
Company name
Service requirements
Any additional information relevant to your request

We use this information to:

Respond to inquiries
Schedule maintenance services
Provide estimates and proposals
Deliver requested services
Improve customer experience
Communicate regarding appointments and service updates

SMS Communication & Consent

By providing your phone number and submitting a form through our website, you consent to receive SMS text messages from Upfront Property Care regarding your service request.

These messages may include:

Appointment confirmations
Scheduling updates
Service reminders
Emergency service communications
Follow-up messages
Customer support communications

If you have opted in to receive marketing communications, you may also receive promotional messages, company updates, service announcements, and special offers.

Message frequency may vary. Message and data rates may apply based on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly through our website.

We do not sell, rent, or share your phone number with third parties for marketing purposes.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of access
Website usage data

This information helps us improve website performance, maintain security, analyze traffic, and enhance user experience.

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to improve website functionality and understand visitor behavior.

Cookies help us:

Improve website performance
Analyze website traffic
Enhance user experience
Remember user preferences

You may disable cookies through your browser settings; however, some website features may not function properly.

Information Sharing

Upfront Property Care does not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except service providers that support SMS delivery, such as messaging platforms and mobile carriers.

We may share limited information with trusted service providers only when necessary to operate our business, including:

Scheduling and booking platforms
Customer support providers
Payment processing services
Website hosting providers
Technology and communication platforms

These providers are required to safeguard your information and use it only for services provided on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights, property, customers, or business operations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

While we take appropriate security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.